Privacy Policy

1. Who we are

UrbanNest360 ("UrbanNest360", "we", "us" or "our") is a home-buying advisory service operated by GIFTOUS NALIN INDIA PRIVATE LIMITED, a company registered in India with its registered office at Durga Petals, N-902, Outer Ring Road, Doddanekundi, Bengaluru 560037, Karnataka.

This Privacy Policy explains how we collect, use, share and protect personal information when you visit urbannest.in (the "Website") or interact with us by phone, WhatsApp, email or in person. By using the Website or our services, you agree to the practices described in this policy.

2. Information we collect

We may collect the following information:

• Contact details — your name, mobile number, email address and preferred city, which you share when you contact us or use the enquiry form on the Website.
• Home-buying preferences — details you choose to share during consultations, such as your budget, preferred locations, property configuration, purpose of purchase, possession preference, purchase timeline and financing needs.
• Loan-assistance information — if you ask us to assist with home-loan coordination, information you voluntarily provide for that purpose (for example, employment type or indicative income range).
• Technical information — basic technical data (such as IP address, browser type and pages visited) may be processed by our website hosting infrastructure for security and performance purposes.

When you submit the enquiry form on the Website, the details you enter are transmitted to us by email through our email delivery service provider so that an advisor can contact you; the Website does not otherwise store your details in a database of its own. If you contact us on WhatsApp, those communications are also subject to WhatsApp's (Meta's) own terms and privacy policy.

3. How we use your information

We use your information to:

• respond to your enquiries and arrange your free consultation;
• understand your requirements and shortlist and compare residential projects suited to them;
• coordinate site visits with developers on your behalf;
• assist with home-loan eligibility guidance, lender comparison and application coordination, where you request it;
• follow up with you about your property search over phone, WhatsApp or email;
• improve our services and maintain records of our engagement.

4. Consent to be contacted

By submitting your details through the Website, or by contacting us on phone, WhatsApp or email, you consent to being contacted by UrbanNest360 through phone calls, WhatsApp messages, SMS or email regarding your property requirements. You may withdraw this consent at any time by telling us on any of these channels or by writing to connect@urbannest360.com, and we will stop contacting you.

5. Sharing your information

We do not sell or rent your personal information. We share it only as needed to provide our services:

• Real-estate developers — to arrange site visits, obtain project information or coordinate a booking for a project you have selected;
• Banks and lending institutions — where you ask us to assist with a home loan;
• Service providers — such as website hosting and communication tools that help us operate;
• Legal requirements — where disclosure is required by law, regulation or a governmental authority.

6. Data retention and security

We retain personal information only for as long as needed to provide our services, comply with legal obligations and maintain reasonable business records. We use reasonable administrative and technical safeguards to protect your information; however, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your rights

Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may:

• request access to the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request erasure of your information where it is no longer required for the purposes for which it was collected;
• withdraw consent previously given;
• raise a grievance about how your information is handled.

To exercise any of these rights, write to us at connect@urbannest360.com. We will respond within a reasonable time and in accordance with applicable law.

8. Cookies and third-party links

The Website does not use advertising or tracking cookies of its own. The Website contains links to third-party services such as WhatsApp; once you leave the Website, the privacy practices of those third parties apply, and we encourage you to review their policies.

9. Children

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Your continued use of the Website or our services after an update constitutes acceptance of the revised policy.

11. Contact us

For any questions or requests relating to this Privacy Policy, contact:

GIFTOUS NALIN INDIA PRIVATE LIMITED
Registered Office: Durga Petals, N-902, Outer Ring Road, Doddanekundi, Bengaluru 560037, Karnataka
Email: connect@urbannest360.com
Phone: +91 91870 33356